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SilkCentral Issue Manager

Resolve issues quickly & reliably by automating the tracking process

An estimated 80% of all software costs is spent on resolving application defects. With SilkCentral™ Issue Manager (formerly SilkRadar), you can reduce the cost and speed the resolution of defects and other issues throughout the entire application lifecycle. SilkCentral Issue Manager features a flexible, action-driven workflow that adapts easily to your current business processes and optimizes defect tracking by automatically advancing each issue to its next stage. Its Web user interface provides 24x7x365 access to a central repository of all defect-related information - simplifying usage among geographically dispersed groups and promoting collaboration among different departments. Meanwhile insightful reports enable you to determine project readiness based on the status of important issues.

Benefits:

  • Reduce the cycle time for bug fixes and enhancements by automatically advancing issues toward resolution
  • Know the status of each issue, its next steps, and who's responsible for its resolution
  • Track defects and enhancement requests from any location at any time
  • Ensure high quality software projects that meet users expectations
  • Minimize operation costs by automating your current tracking process with an easily adaptable workflow engine
  • Enhance cross-departmental communication via Web-based access to all issue-related information
  • Integrate your issue tracking process with Segue's test management, functional testing and load testing tools